- Advocacy
SMSF Association Submission
The SMSF Association welcomes the opportunity to provide this submission in response to the Tax Ombudsman’s review of the ATO Online Service for Agents (OSfA). Feedback we have received from our members has highlighted the importance and value of the OSfA. It enables practitioners to communicate with the Australian Taxation Office (ATO) and to lodge a range of forms and requests, at any time as it accords with their needs and work patterns. It is the preferred method of communication, as it avoids time lost in making phone calls, and allows for a broader range of services and engagement.
As digital solutions for practitioners are advancing, greater reliance is placed on these services for efficiency gains given current human resourcing limitations. Currently, many elements of the OSfA creates a drag on resources and time, counter to its intent.