Complaints

Complaints against the SMSF Association

Financial members and internal staff may institute a complaint against the SMSF Association relating to the Association’s corporate governance, operational procedures and accountability, or services offered.

Complaints against the SMSF Association must be in writing and include the following:

  • Details of the complaint including a background and chronological timeline, with relevant dates, if applicable
  • Supporting documentation where applicable
  • Details of any action already taken to resolve the matter
  • Contact details and signature of the complainant – we will not accept anonymous complaints

Complaints are to be submitted to the Complaints Officer via:

Email:   [email protected]

Mail:   SMSF Association
PO Box 3296
Rundle Mall  SA  5000

The SMSF Association has an obligation to consider complaints against it from members and internal staff. It is important to note that this process is not a legal process, but rather an internal process to resolve any complaint raised against the operations or governance of the Association. This complaints process is not for commercial disputes.

The SMSF Association has no legal capacity to make awards for damages or restitution of property. If you are seeking such resolution, then you should seek legal advice.